Is it safe to use my credit card over the Internet? Who processes my credit card?
Yes. We use Paypal to process our credit card transactions for CE courses. All credit card transactions are conducted over a secure link system on the Paypal site and we do not keep or store your credit card information.
How do I receive my license renewal hours?
First, upon completion of any course you will be automatically emailed a certificate of completion which contains all needed registration, course information and approval numbers. This can be printed and also saved on your computer for future reference. This certificate can also be downloanded again in the future should the original become lost. Simply login, click My Enrolled Courses and then click My Completed Courses. Locate the name of the course in question and click the green certificate download button.
Second, upon completion of any course, you can request an unofficial transcript. Simply log in and choose “My transcript." A space for an e-mail address is provided on the next page. Enter the e-mail address and then click "submit." This is similar to a confirmation notice when you make hotel or flight reservations on-line. You may keep this unofficial transcript for your records until the official certificate of course completion arrives.
What happens if the power fails, I become disconnected or have to leave in the middle of a program?
Power failures, disconnects and leaving class early do not pose a problem. The MSCA Online University software monitors your progress in every class and knows where you stopped, no matter the reason. To continue a course in progress, simply follow these steps:
1. Log in
2. Click the “My Enrolled Courses” button on the left side of the page.
3. Locate the name of the course you are taking and click “View Course.” This will return you inside the course and place you on the next page in the course. You will also note that your previous time still appears in the upper right hand corner.
4. If you leave the course again before the end, repeat the steps listed above.
How is my attendance verified?
All states have monitoring rules and require confirmation of class attendance. MSCA addresses this issue in two ways. First, we use technology to monitor your progress in the program. We monitor the number of minutes you spend on-line and even how long you spend with each slide. Each course is designed to last 60 minutes. Second, our courses use testing. This is done to allow interaction of the student with the program and to show mastery of the key concepts being taught in the course. The passing grade will also be reported on your transcript.
Does other states accept MSCA University courses for license renewal credit?
No. The MSCA has only sought approval for its courses in Missouri and they may not be submitted to other states for credit.
Once I register, is it possible to change my registration information?
Yes! It is important to keep current information on the MSCA University system. Simply login and click “Edit My Account” button on the left side of the page. You can change any or all of your registration information on this page. You may also update your password on this page.
What if I forget my password?
Click on the login button at the top right corner of the site. Next, click the “Forgot Password” link below the login information spaces. You will need to enter the user name (e-mail address) that you used when you first registered. You will be sent a new password. Copy and use this password to login to the site. We then suggest that you go to “Edit My Account” and update your registration information and choose a new password that you will recall later.
How can I view my transcript or “Make sure my hours were recorded?”
MSCA Online offers a unique unofficial transcript service that allows the user to keep a hard copy of their transcript or e-mail it to others. The transcript is easy to obtain. Simply log in and choose “My transcript." A space for an e-mail address is provided on the next page. Enter the e-mail address and then click "submit." This is similar to a confirmation notice when you make hotel or flight reservations on-line. You may keep this unofficial transcript for your records or simply reprint the certificate of completion from My Completed Courses.
Can I review the course again at no charge?
Yes, for a limited amount of time. We allow you to review the course again for 30 days without an additional charge. You will re-enter the course on the past page and will need to move back through the course to find the material of interest.